The small print · Plain English
How jobs work
Who you're dealing with
VEIL Detail, a one-person trade based in Colchester, Essex.
WhatsApp or call 07785 616773, or email info@veildetail.co.uk.
Getting a price
- Send a photo or describe it. I'll tell you what I think it is and roughly what it'd cost.
- That's a rough idea, not a fixed price, until I've seen it. Before any work starts, we agree the actual price.
- If it turns out to be something different once I'm in there, I stop and tell you before doing any more. You only pay for what you agreed to.
- If it isn't worth fixing, I'll say so.
Parts
If a job needs a part, I'll tell you what it costs, and whether it's an original or a compatible one, before I order it.
Your data
- Back up anything you care about before handing a phone, laptop or PC over.
- I don't go through what's on your device. If something needs checking while it's switched on or signed in, I'll ask you to do that part.
- If you want a device wiped, it's done while you watch.
Changing your mind
If you book a job with me at your home, or without meeting me (by WhatsApp, phone or email), you normally have 14 days to cancel and get back anything you've paid.
- If you want the work done sooner than that, I'll ask you to confirm it. If you then cancel partway through, you pay for the work already done.
- Once the job is finished, the right to cancel ends.
- To cancel, just tell me by WhatsApp, text or email. Anything clear is fine.
If something's not right
Tell me as soon as you can and I'll look at it. The law says work has to be done with reasonable care and skill, and nothing on this page takes away any of your legal rights.
Leaving something with me
If a device or item is left with me, I'll message you when it's ready. Please collect it within a reasonable time, or tell me if you need longer.
Your details
What I keep and why is on the privacy page.
Last updated 16 September 2026